Key Responsibilities:

• Provide Call Center operations support for Systems related infrastructure
• Works with a wide range of users across different locations and time zones
• Provisioning and maintenance of systems hardware and software
• Troubleshoot system software, hardware and storage issues
• Enterprise Domain, vSphere and Exchange Infrastructure support
• Monitor system resources and performance
• Participate in 24x7 on-call support rotation

Qualifications:

• Bachelor’s degree with a technical major or equivalent experience
• At least 3+ years technical role in a complex Windows environment providing operational support, hands-on client configuration and implementation
• Solid understanding of Active Directory and Group Policy Objects
• Must have excellent written and verbal communication skills
• Ability to effectively deliver and work with multiple concurrent projects meeting tight deadlines
• Understanding of PCI certification
• Understanding of TCP/IP Networking Knowledge and/or experience on the following: VBScript or Powershell
• DNS, ADSS, DFS and WSUS
• Microsoft Windows 2008 version and above
• Unix variants specifically RedHat/CentOS
• Microsoft Exchange servers and/or Office 365
• VMware vSphere 5.5 version and above

Additional Requirements/Skills:

• High Drive
• Reasoning skills
• Excellent troubleshooting and analytical skills
• Strong interpersonal and communications skills
• Client and service orientation
• Problem Solving