Key Responsibilities:

Management (30%):

• Oversee compliance campaign for EW-CTSS
• Liaise with Support Leaders for opportunities in enhancing the current processes relating to BCP/DR
• Formulate process improvements in support of the BCM Cycle
• Process Map
• Template Improvements
• Improvement on interaction with Interested Parties
• Lead Data Management and Analysis for BCM
• Develop and Maintain BCM Cloud Infrastructure (Microsoft 365)
• Contribute with BD/Sales Team in presenting the BC Capabilities of Teleperformance to potential customers

Operations (70%):

• RFP/RFI
• Provide answers in line with Teleperformance BCM best practices
• Maintain TP ITDR Document
• Audits
• Support the organization relating to BCP/DR Audits
• Work closely with organizational teams in preparation to audits
• Enterprise Business Continuity
• Contribute in the assessment of the Enterprise Risk Analysis
• Review the Enterprise BCP document for updates relative to changing requirements of the business
• Support the Enterprise BCP Testing activity
• Ensure Enterprise BCP Documents are approved
• Site Business Continuity
• Facilitator/speaker for Site BCM Cycle Conference calls
• Facilitate orientation/annual touch base with Site BCP Leads
• Coordinate Site Risk Assessment Activity
• Liaise with Site BCP Team in updating their Site Business Continuity Plan
• Ensure Site BCP Documents are approved
• Oversee Site BCP Testing
• Account Business Continuity
  • Business Impact Analysis
  • BC Strategy
• Facilitator/speaker for Account BCM Cycle Conference calls
• Facilitate orientation/annual touch base with Account BCP Leads
• Provide support to operations in accomplishing their BCP Document
• Ensure Account BCP Documents are approved
• Oversee Account BCP Testing

Support the Enterprise Business Continuity Team in Admin tasks such as (but not limited to):

• Repository Management (SharePoint site)
• Minutes of the Meeting
• Weekly Reports
• Documentation
• Engage internal support teams for information gathering if the need arises.
• Host and attend BCM Calls and Conferences with Management Level employees to aid in the development of their BCP.
• Generate reports with dependencies on multiple data sheets.
• Formulate solutions and ideas to contribute in the process improvement for the Team.
• Total experience of 2-8 years.

Additional Requirements/Skills:

• Good communication skills
• Good Interpersonal Skills
• Team-player
• Keen attention to detail
• Autonomy and Proactivity
• Bachelor's degree
• Proficient in MS Office Applications
• Process and Solution  oriented
• Highly trainable and a strong willingness to learn Business Continuity Management
• Experience in Training/Teaching is a plus