AUTOMOTIVE
Seamless experiences across the automotive lifecycle
For decades, TP has been the trusted partner orchestrating the end-to-end customer journey for the world’s leading automotive brands. As the industry undergoes a seismic shift toward connectivity, we deliver end-to-end of services, ranging from in-vehicle connected support and roadside assistance to dealer services and marketing and online sales. By combining deep industry expertise with the right talent elevated by AI, we empower your business to build lasting relationships, drive loyalty, and accelerate growth in a fast-moving digital world.
Let’s overcome your biggest challenges together
Today’s automotive buyer wants personalized, digitally enabled support before, during, and after purchase.
- Activate real-time vehicle, driver, and ecosystem data
- Deliver personalized customer experiences
- Advance next-generation vehicle safety
- Leverage AI-powered to enhance operational efficiency
- Turn connectivity into measurable competitive advantage
- Advanced Driver Assistance Systems (ADAS) and AI-powered vision for autonomous safety
- Anticipate and mitigate supply disruptions with predictive intelligence
- Enable proactive maintenance through connected vehicle ecosystems
- Adopt lifestyle-centered sales that connect products with customer lifestyles.
- Create community hubs to strengthen brand relationships and engagement.
- Offer branded lifestyle products that extend the brand experience.
- Integrate digital platforms to enable continuous omnichannel engagement.
- Use AI-driven tools such as smart video assistance (SVA).
- Leverage omnichannel platforms to provide 24/7 customer support.
- Streamline interactions across the customer journey.
- Enhance personalization to build lifelong customer loyalty.
Expertise that drives results
Turn up the dial on CSAT, NPS and resolution speed with a blend of human + AI, and agent-AI powered customer support from TP.ai FAB Connect and TP.ai FAB Assist.
- Orchestrate omnichannel customer engagement.
- Connected and subscription-based services.
- Enable proactive, data-driven after-sales support.
- Simplify claims, warranties, and roadside coordination.
- Accelerate digital retail and dealer performance.
- Support flexible ownership and mobility models.
- Streamline customer and technical support (tier 1–5).
- Automate back-office and warranty operations.
- Optimize sales performance and lifecycle revenue.
- Strengthen outbound retention and upsell programs.
- Support EV charging and mobility infrastructure.
- Scale connected services and digital subscriptions.
- Enhance automotive finance and captive services.
- Manage customer interactions across all channels.
- Automate warranty, claims, and case resolution.
- Coordinate predictive service and appointment scheduling.
- Support connected services and experiences.
- Coordinate roadside and mobility assistance.
- Deliver personalized concierge programs.
- Premium aftersales and advanced dealer service operations.
- Personalized, omnichannel customer engagement.
- Automotive financial services.
- End-to-end customer care management.
- Dealer network enablement and performance optimizationriginal. Equipment Manufacturer (OEM) sales enablement and advanced technical support.
- EV charging infrastructure and ecosystem technical support.
Four Months to a 46% Surge in NPS
A leading APAC automotive brand was handling thousands of customer interactions daily, but had no clear insight into how to boost loyalty. They partnered with TP, deploying AI-powered analytics to decode every conversation. The platform turned raw data into intelligence, instantly revealing sentiment and core needs. This breakthrough allowed teams to respond faster, personalize service, and consistently deliver excellence across multiple markets.
Many of the world’s best brands already trust TP with their most valued asset: their customers
A global leader in automotive services, we are committed to innovation and leverage our extensive automotive expertise and proven best practices to deliver the best business outcomes for our clients.
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