An international manufacturer of small household appliances expanded into new markets, customer service demand began rising across voice and digital channels. The challenge wasn’t simply handling more interactions, it was scaling support consistently across languages and markets without increasing operational cost or adding complexity for frontline experts.
Working together with TP, the company modernized its service operations using TP.ai FAB Assist, bringing knowledge, automation, and real-time guidance into a single interface. AI-powered call-to-summary automated interaction documentation, while unified knowledge tools helping experts navigate information faster and support customers more confidently across every interaction. In just three months, the transformation reshaped daily operations. Interaction volumes increased by 24% without raising costs, and experts improved productivity by 16% while reducing average handle time by 10%. With AI supporting experts at every step, the client turned operational complexity into a scalable, future-ready service model.
Key benefits included:
16% higher expert productivity, boosting frontline performance through AI-assisted support.
10% lower average handle time, helping experts resolve interactions faster with AI guidance.
24% more customer interactions handled across voice and digital channels without increasing operational costs.
You might also be interested
