Leading the way in cybersecurity: TP achieves Company of the Year recognition

The demand for innovative CX solutions that support and protect customers’ data privacy is rising, driven by factors such as growing digitalization, artificial intelligence, and self-service automation. While these advancements improve efficiency, they also increase the complexity of live engagements and introduce new security vulnerabilities.

The growing prevalence of data breaches and evolving compliance frameworks like General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) translate into mounting pressure for organizations to integrate robust security measures into their customer journeys.

TP helps clients meet these growing security challenges, and recently earned recognition as the 2025 Frost & Sullivan Company of the Year for North American Security in Customer Experience Management Industry Excellence in Best Practices.

TP helps clients respond to these challenges within their CX programs through advanced cloud-based security platforms which have stopped 98% of cybersecurity incidents automatically before human intervention is needed. This proactive detection and remediation framework safeguards sensitive information, prevents service disruptions, and provides a secure environment for sectors like retail, finance, and healthcare.

TP enhances security with a 220-factor Security Risk Assessment, evaluating risks across five key areas:

• Caller identification: Assesses client authentication effectiveness and potential security bypasses
  
  
• Agent access: Reviews agent access to client applications outside active interactions
  
  
• Exposure of sensitive information: Ensures protection of customer data using measures like tokenization
  
  
• Unauthorized modifications: Detects if agents can alter customer data without proper notifications
  
  
• Metric manipulation: Identifies risks of agents tampering with KPIs like CSAT or handling time

In recognizing TP with the award, Frost & Sullivan cited TP Protect, our fraud prevention and data analytics platform integrated with AI and machine learning. This platform detects anomalies within 24 hours, effectively eliminating fraudulent threats.

In addition, TP has achieved ISO 37301 Compliance Management Systems and ISO 37001 Anti-Bribery Management Systems certifications, highlighting our global commitment to ethical business practices, regulatory compliance, and corporate integrity. These certifications, earned through an independent audit by EuroCompliance, demonstrate our security frameworks for managing compliance risks and adhering to strict anti-bribery standards. Earning these certifications demonstrates how TP prioritizes transparency, accountability, and seamless integration into complex regulatory environments to protect cardholder data while enhancing operational efficiency to create safe, seamless customer experiences. 

We are honored by this recognition and look forward to continuing to serve as a trusted partner in shaping the future of secure customer experience management.