TP earns triple win at the 2026 Excellence in Customer Service Awards

Outsource Partner of the Year, Transformation of the Year, and Technology of the Year: recognized for AI transformation momentum and measurable client impact.

TP has been honored with three major recognitions by the Business Intelligence Group at the 2026 Excellence in Customer Service Awards. The company was named Outsource Partner of the Year and Transformation of the Year for the second consecutive year, while its solution suite, TP.ai FAB Collect, was awarded Technology of the Year. 

These wins validate TP's successful internal AI transformation and the measurable results delivered through its Future Forward strategy. For global brands seeking a strategic partner, this triple recognition reinforces TP's proven ability to integrate advanced technology and human expertise to drive significant, measurable gains across customer operations.

What global brands need from an outsourcing partner

The expectations placed on business services providers have changed fundamentally. Global brands no longer seek vendors who simply manage volume; they seek strategic partners who can drive transformation, deploy advanced technology responsibly, and deliver measurable improvements across every dimension of the customer relationship. Finding a partner with the scale, expertise, and innovation capacity to meet these demands remains one of the most critical and complex decisions a C-level executive can make.

How TP delivers strategic partnership at scale

Through the TP.ai FAB solution, TP integrates autonomous AI and human expertise into a single operating model. This approach routes routine work to AI agents and escalates nuance to human experts within a secure, LLM-agnostic, regulatory-compliant framework. Over the past year, TP launched more than 500 AI projects, 150 go-to-market initiatives, and 90 efficiency initiatives, boosting productivity and operational performance while reducing costs for global partners.

A prime example of this model in action is TP.ai FAB Collect, the Technology of the Year winner. Designed to modernize the debt collections process, FAB Collect orchestrates autonomous AI agents for routine consumer interactions while human specialists focus on complex cases, ensuring an empathetic and respectful consumer experience. This award builds on TP's recent achievement of the prestigious ISO/IEC 42001:2023 AI Management System (AIMS) certification from the British Standards Institution (BSI), further validating that solutions like TP.ai FAB Collect are governed by a secure, ethical, and rigorously audited AI framework.

The results that define a winning partnership

The Excellence in Customer Service Awards recognition is grounded in the tangible results TP has delivered for its clients across its AI-powered, human-led operations.

• Recovery rate: Improved by up to 40% through TP.ai FAB Collect
• Operating costs: Reduced by 45% in collections operations
• CX quality: Measurable gains across client portfolios
• Agent confidence: Measurable improvement in workforce engagement 
• Revenue growth: Delivered for customers through the TP.ai FAB operating model 
• Compliance: Maintained within a secure, regulatory-compliant framework 

These outcomes reflect a partnership model where TP's success is defined by its clients' success. By deploying AI responsibly and at scale, while ensuring that human expertise remains central to every interaction, TP delivers the kind of consistent, high-quality performance that global brands can rely on.

Redefining the BPO landscape

"TP is doing something structurally significant, redefining what a BPO is. TP's recognition in the Excellence in Customer Service awards reflects the full depth of what the TP.ai FAB platform is designed to do: integrate AI and human expertise in a way that improves satisfaction, agent morale, compliance, and revenue at the same time. That combination of outcomes is what a genuinely strategic partnership delivers."

Ross Fordyce, Chief Recognition Officer at Business Intelligence Group

What this means for the future

This triple award win affirms that TP's model of AI-powered, human-led partnership is setting the standard for the industry. As global brands continue to navigate digital transformation, TP remains committed to being a competitive advantage for each of its clients, combining advanced technology, deep domain expertise, and genuine human empathy to deliver real, lasting outcomes.

Ready to partner with an award-winning outsourcing leader? Contact our team to explore how TP and solutions like TP.ai FAB Collect can become your strategic partner in driving customer satisfaction, operational excellence, and revenue growth.