TP named a leader in technology innovation: A recognition of excellence in AI-powered outsourcing

The global outsourcing industry is facing significant digital transformation. According to analysis by Frost & Sullivan, service providers face several key challenges, including the need to improve both customer and employee experiences while increasing revenues. Companies are also focused on investing in future-proof, AI-enabled technologies and developing new revenue streams beyond traditional agent-based interactions. 

In an evolving outsourcing landscape, TP's commitment to innovation and service excellence continues to be recognized: this time, we have received the prestigious 2025 Frost & Sullivan Global BPO AI Technology Innovation Leadership Recognition.

This recognition acknowledges the development and impact of TP.ai, TP’s advanced AI-powered operating system. TP.ai is revolutionizing the outsourcing industry by shifting from conventional workflows to a more intelligent and dynamic orchestration of tasks. It intelligently routes and resolves customer interactions in real time, seamlessly integrating AI agents, human experts, and various enabling tools. This adaptive approach ensures that both efficiency and client value are consistently maximized.

A deep-rooted commitment to innovation

TP's innovation strategy is built on a foundation of continuous technological adoption and creation. This commitment is evident in the key pillars that guide its approach:

Human-AI collaboration: TP leverages generative AI and agentic systems to automate and accelerate routine tasks. This empowers human team members to focus on training, supervising, and enhancing AI performance, creating a synergistic model that combines AI with emotional intelligence.

Explainability and trust: TP is committed to transparency and accountability in its AI deployment. The company uses explainable systems, and human-in-the-loop processes ensure continuous AI supervision and improvement.

Embedded quality and learning: Feedback from experts and quality assurance data create learning loops which consistently refine AI models and operational logic.

Scalable innovation: TP.ai uses deep analytics to set baselines and run predictive simulations. It optimizes performance in real time, allowing responsible AI scaling while ensuring control and consistent, customer-centric results.

"TP exemplifies creative leadership by leveraging advanced technologies to reimagine the boundaries of form and function in service delivery," stated Michael DeSalles, Principal Analyst at Frost & Sullivan. "Through the development of TP.ai, TP transforms traditional operations into a dynamic orchestration system that adapts in real time to customer needs, emotional context, and operational complexity."

With the TP.ai system, our TP experts are positioned as strategic contributors. The TP.ai platform is supported by a global team of professionals in nearly 100 countries, serving over 170 markets in more than 300 languages and dialects. This extensive network, combined with the power of TP.ai, is transforming customer experiences through a unique combination of empathy, augmentation, and automation.

Together with our employees, TP continues to lead the way in customer-centric innovation and operational excellence. Thank you to our dedicated teams from all over the world! #ProudtobeTP