TP wins two AI Excellence Awards for TP.ai FAB solutions

The Business Intelligence Group has honored TP with two 2026 Artificial Intelligence Excellence Awards, recognizing the company’s proven ability to combine AI and human expertise to drive measurable business outcomes at enterprise scale.  

Judged by experienced business executives, the AI Excellence Awards recognize organizations that bring AI to life with real-world impact. Winners are selected based on measurable success, not hype. 

Two of our solutions have been recognized in this year’s program: TP.ai FAB Connect in the Agentic AI category, and TP.ai FAB Collect in the Automation category. These distinctions reinforce TP’s position as a proven leader in AI innovation, highlighting our ability to deliver measurable business impact by orchestrating AI and human expertise to solve complex operational challenges at scale. 

TP.ai FAB Connect: Human-AI collaboration for smarter operations 

TP.ai FAB Connect was recognized for driving service excellence across the entire customer journey. The platform orchestrates human experts and AI agents on a single unified layer, ensuring every interaction is handled by the best-fit resource, optimized for speed, empathy, and first-contact resolution. 

The results are concrete: a 70% digital containment rate, resolving the majority of customer needs without human escalation. When complexity or sensitivity demands it, the platform routes seamlessly to a human expert with full context – enabling personalized resolution without starting over. 

TP.ai FAB Collect: Empowered collections and stronger recoveries

Debt collection is one of the most operationally sensitive areas in financial services, demanding a precise balance of persistence, empathy, and regulatory compliance. TP.ai FAB Collect addresses these challenges as a fully managed collections performance engine powered by agentic AI. This agentic component is the core differentiator, enabling autonomous AI collectors to execute multi-step recovery workflows, make real-time decisions, and seamlessly collaborate with human experts across digital and voice channels. 

Honored in the Automation category, TP.ai FAB Collect proves that efficiency does not have to come at the expense of quality. By leveraging agentic AI to optimize outreach strategies and automate complex tasks, the solution significantly lowers the cost-to-collect, reducing overall collections costs by as much as 45%. Crucially, this cost reduction is achieved while maintaining peak performance and strict compliance, helping clients reach recovery rates of up to 40%. 

Because the agentic AI ensures that communications are timely, contextually relevant, and respectful of the consumer’s situation, it drives faster resolution while protecting brand reputation and preserving long-term customer trust. Because collections require the highest level of ethical governance, TP.ai FAB Collect is governed by our responsible AI principles, ensuring every AI-driven decision is fair, compliant, and empathetic. For organizations exploring debt collection outsourcing, TP.ai FAB Collect offers a compelling model of what agentic automation can achieve. 

What this means for the future 

By combining agentic AI automation with deep domain expertise, robust governance frameworks, and a commitment to responsible innovation, TP is helping global brands navigate the AI shift with confidence. The 2026 AI Excellence Awards validate that this approach delivers results that matter to clients, their customers, and the business as a whole. 

As a global leader in digital business services, TP consistently seeks to blend the best of advanced technology with human empathy. Our comprehensive, AI-powered service portfolio spans from front-office customer care to back-office. The success of TP.ai FAB Connect and TP.ai FAB Collect is a testament to that commitment. 

Ready to see how TP.ai FAB solutions can help your business? Talk to our team today and find out what smart orchestration can do for you.