TP wins two AI Excellence Awards for its agentic AI orchestration

TP.ai FAB Connect and TP.ai FAB Collect recognized for delivering business impact and value by integrating and scaling AI, human expertise, and automation across multi-industry operations

NEW YORK, March 24, 2026 – Global digital services leader TP (ex-Teleperformance) today announced that two of its TP.ai FAB solutions – TP.ai FAB Connect and TP.ai FAB Collect – were recognized by the Business Intelligence Group’s 2026 Artificial Intelligence Excellence Awards. The distinctions highlight TP’s ability to deliver measurable business impact by orchestrating AI and human expertise to solve complex operational challenges.

TP.ai FAB Connect was recognized for driving faster execution, reducing cost-to-serve in customer service and scaling end-to-end customer journeys by orchestrating AI agents, human experts, and real-time workflows. It ensures every interaction is handled by the best-fit resource, with measurable margin impact and enterprise-grade governance to protect organizations and their customers. With TP.ai FAB Connect, up to 75% of low- and medium-complexity inquiries are resolved by AI without needing human escalation, and clients have achieved up to 30% cost reductions while improving customer satisfaction. 

Backed by decades of collections expertise, TP.ai FAB Collect was honored for transforming debt recovery through an agentic AI-powered operating model. At its core is the agentic collector that autonomously executes collection strategies across channels, informed by predictive analytics and real-time decisioning. Working in orchestration with human experts, it enables personalized, compliant, and scalable consumer engagement. This hybrid approach is redefining how organizations recover debt, helping clients achieve recovery rates of up to 40% while reducing collections costs by as much as 45%, without compromising customer experience or regulatory standards.

Both solutions deliver real-world impact in compliance, cost-to-serve, and CX quality for today’s global brands.

“AI has arrived. 2026 is about execution, accountability, and results,” said Russ Fordyce, Chief Recognition Officer, Business Intelligence Group. “TP stood out because its work in Agentic AI and Automation reflects where the market is headed: practical AI that solves real problems, earns trust, and delivers measurable value. This recognition highlights a team that is not just participating in the AI shift but helping define what meaningful progress looks like.”

“This recognition reflects the positive impact our agentic AI solutions are having in helping clients to evolve their operations, and the innovation TP is bringing to the industry through our new operating models,” said Dev Mudaliar, Chief Operating Officer of TP.ai at TP. “Our unique AI-powered, human-orchestrated approach is succeeding in delivering fast, personalized and scaled outcomes for our clients and their customers.” 

FAB Connect and FAB Collect are built on TP.ai FAB, TP’s enterprise orchestration layer that integrates AI and human expertise into a unified model. Built on industry blueprints, intelligent orchestration, and a secure LLM-agnostic foundation, it enables AI to resolve what it can while human experts step in when nuance is needed—scaling innovation responsibly, securely, and globally.

About TP group

TP is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

For more information: www.tp.com