Everest Group PEAK Matrix® for CXM in EMEA Service Providers 2020

Everest Group evaluated 21 Customer Experience Management (CEM) service providers in the EMEA market and named TP a Leader.

TP strengths include:

• Being the largest provider for CEM services in EMEA

• Creating a balanced shoring mix and continuing to build its delivery capabilities by the development of multilingual hubs covering over 40 languages

• Fostering technology-led innovation by investing in proprietary digital platforms such as TP Cloud Campus (virtual hiring, training, and managing remote teams), TP Client (omnichannel & WFM), TP Bot (conversational AI), and TP Interact (speech analytics)