Everest Group PEAK Matrix® for Work at Home Agents (WAHA) CXM Service Providers 2021

Everest Group evaluated 16 WAHA Customer Experience Management (CEM) service providers and named TP the Leader for both market impact and vision and capability.

TP strengths include:

• Employing a mix of full-time work-at-home agents and contractors to provide sales services, customer support, and technical support services

• Launching a virtual workforce platform, Cloud Campus, which enables it to source talent globally, keep agents connected and engaged, while providing support tools, coaching, and career advancement opportunities

• Providing a comprehensive suite of security solutions, including TP Sentinel and TP Observer, which involve real-time infrastructure monitoring, and suspicious behavior tracking.