Digital CX, CXM, Smartshoring

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021

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The Frost Radar™ Innovation Index leader’s high-tech, high-touch approach delivers a combination of technology and human empathy through NLP, automation, voice assistants, chatbots, self-service, and AI.

Teleperformance strengths include:

Proprietary digital platforms that enable transformations include TP Client (omnichannel and workforce management), TP Bot (conversational AI), TP prompto (sentiment analysis) and TP Interact (speech analytics).

The company’s TAP (Technology, Analytics, Process) framework combines design thinking, advanced technologies, and Lean Six Sigma methodology to optimize processes and deliver actionable insights.

Through the TP Cloud Campus, the company delivers a work-at-home solution that supports multiple languages and enables remote employee engagement and management.

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021

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