Artificial Intelligence & Data, Customer Experience Strategy, Digital Business Transformation

Today, companies have a mandate to streamline business operations by eliminating inefficient processes and maximizing employee output. In our latest collaboration with MIT Technology Review Insights, we partnered to examine advanced, AI-powered approaches to optimizing operational functions. This includes automating routine tasks while simultaneously tracking KPIs, analyzing data and interactions, and generating recommendations or assets. Lean principles are now finding new applications in digital environments.