Consumer dependence on credit and new lending models have increased delinquency rates. Stringent regulations that vary from region to region also require more effective and complex collection services. Technology is rapidly advancing but it only provides part of the solution.
Our highly trained TP debt recovery experts, equipped with advanced tools, can navigate even the most challenging borrower situations with empathy and Emotional Intelligence (EI).
Benefit from TP’s industry-leading technology and advanced analytics. Rely on our efficient, end-to-end customer-centric solutions to increase your revenue from delinquent payments. Work with collections experts who ensure quality and compliance while managing your collections costs – all under your brand.
Efficient collections require big-picture thinking and focus on details. Our experts and integrated, coordinated end-to-end process rely on both. They also use advanced analytics to identify your customers who are most likely to pay and make it easy for them.
Our collection services capabilities are enhanced by the fact that we’re number one in customer experience and provide an end-to-end solution. Even if you don’t need it, you can be sure that we understand the big picture and the smallest detail.
An AI-based analytics platform that provides propensity-to-pay and omnichannel models and strategies by segment.
A collections-specific workflow and dialer platform that can incorporate collections strategies and predictive dialing models.
A compliance monitoring solution as well as collector effectiveness support and quality assurance.
A web-based portal for customers to view payment history and request receipts.
Predictive analytics improve collections and save money
Our financial services client needed precise data to track the efficiency of its collection efforts, and also wanted to identify the right accounts for third-party collections. TP predictive modeling significantly increased the collections rate at less cost.
Incentives boost overdue balance collections for a multinational bank
Collections on overdue balances for our banking and financial services company stalled at 12% for three consecutive months. Working with TP customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.
AI helps a retail brand understand customers’ payment styles
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. TP’s AI and machine learning solution analyzed customer payment habits based on the age of their debt. Our client used this information to focus efforts on those customers most likely to pay.
Facing economic pressures, evolving repayment practices, and rising defaults in EMEA, credit providers are turning to innovative debt collection strategies. This case study highlights how TP combines advanced technology, data analytics, and empathy to enable efficient delinquent account management while optimizing repayments and preserving customer experience.
With growing delinquency due to inflation, the client needed to adapt its products to address increasing liabilities while developing a way to access a comprehensive view of their KPIs. TP leveraged innovation, process efficiency, and best practices to improve results:
As inflation drives rising personal debt burdens, lenders are seeking innovative solutions to meet repayment demands. This white paper highlights how TP’s intelligent debt collection strategies, powered by automation, AI, and data-driven solutions, enable businesses to enhance customer support, ensure regulatory compliance, and optimize processes while addressing the evolving demands of today’s digital landscape.
Unpredictable economic conditions and shifting customer behaviors have reshaped debt recovery. This blog highlights how TP’s customer-centric, omnichannel approach enables businesses to navigate rising indebtedness by engaging customers on preferred channels, adapting to market dynamics, and fostering meaningful interactions for improved repayment outcomes and enhanced customer experiences.
