Deliver technology services that drive innovation and efficiency at scale
Our technology service capabilities enable you to adapt to technological advancements, meet evolving business demands, and achieve your strategic objectives quickly, reliably, and securely. Let us handle the heavy lifting for you. Benefit from our proven approach to help organizations adapt to technological changes, meet business demands, and achieve strategic goals, supported by one of the industry's most secure information security programs.
Technology services empowering your digital transformation
No matter where you are on your digital journey, we’re here to support you. Whether migrating to the cloud to reduce CAPEX and accelerate time to value, managing on-premises infrastructure through our cost-optimized hubs, adopting cutting-edge platforms like Contact-Center-as-a-Service (CCaaS), implementing solutions like ServiceNow, or deploying advanced conversational AI (CAI), we drive innovation at scale—seamlessly and efficiently, together.
Innovative IT services to optimize business operations
Contact-Center-as-a-Service
Our Contact-Center-as-a-Service helps to implement and manage cloud-based platforms like Genesys Cloud, Nice CXOne, and Amazon Connect.
IT Service Management
IT service management (ITSM) services comprise the practices and processes designed to efficiently plan, deliver, operate, and control IT services.
Managed IT Infrastructure
Effective IT infrastructure management is critical for maintaining operational efficiency and enabling digital transformation initiatives.
Security-as-a-Service
Through our Managed Security Services (MSS) we monitor, detect, prevent, and respond to security threats and incidents on your behalf.
ServiceNow practice
As a ServiceNow partner, we empower our clients to manage IT services efficiently, optimize IT operations, and leverage AI-driven insights.
Cloud services
Our Cloud-as-a-Service (CaaS) is n end-to-end solution for the design, implementation, and management of cloud services.
Intelligent automation
Intelligent automation services covering the entire lifecycle, from ideation to design, development, deployment, support, and maintenance.
Conversational AI
Conversational AI (CAI) enables users to interact with technology using spoken or written natural language, like voice, chatbot and IVR system.
TP recognized with Frost & Sullivan Technology Innovation Leadership Recognition
TP has been honored with the 2025 Frost & Sullivan Technology Innovation Leadership Recognition in the global outsourcing industry. This recognition underscores TP’s commitment to innovation, delivering an AI-enabled suite of customized applications and comprehensive technology services that assist, augment and automate customer operations. By orchestrating emotional intelligence and AI technology, TP is transforming customer experiences and driving digital transformation worldwide.
Enhance customer experiences with AI-driven solutions
Emotional intelligence (EI) ensures our AI-enabled solutions go beyond operational efficiency. They offer personalized interactions that address each customer’s unique emotions and needs with care and precision. This human-centered approach fosters authentic brand experiences, builds long-lasting customer relationships, and enhances your ability to deliver innovation at scale.
Our world-class partnerships bring you best-in-class technology solutions
Trusted by leading global brands, we design and deliver cutting-edge solutions that drive efficiency, innovation, and competitive advantage.
Technology services FAQs
We distinguish ourselves with an AI-embedded, end-to-end delivery model that goes far beyond traditional IT. Instead of simply managing technology, we transform it by integrating AI into every layer, from infrastructure and security to applications and data. With more than 40 years of operational excellence and a presence in over 100 countries, we combine global scale with local expertise to deliver intelligent and fully scalable IT transformation.
TP’s Consult, Migrate, Develop, and Manage approach is supported by specialized assessments that help build a data-driven roadmap. Depending on your needs, we offer:
- AI Readiness & Maturity Assessments: To prioritize high-ROI use cases.
- Security Posture Assessment: To test threat detection, efficacy and resilience.
- Cloud Readiness Assessments: To evaluate workload portability and strategy alignment.
- Cloud Well-Architected Reviews: To optimize workloads.
- Tech Debt Assessment: To analyze legacy application risks and modernization of feasibility.
- Comprehensive Needs Assessments for contact center efficiency.
- ServiceNow Assessments & Roadmaps to align IT strategy with business goals.
TP moves beyond simple automation toward Agentic AI and Intelligent Systems. The AI Enablement portfolio includes autonomous agent design, governance via Centers of Excellence, and hyper-automation solutions combining RPA and workflow orchestration, typically generating a 10 - 40% productivity uplift.
Using a "Secure-by-Design" model, TP leverages its Security-as-a-Service (SECaaS) offering AI-driven threat detection to analyze 15+ billion logs daily, achieving two-minute detection and 12-minute mitigation times. Automated data protection identifies and labels sensitive information across cloud and SaaS environments to maintain compliance.
TP focuses on measurable outcomes. Cloud migrations deliver around 48% cost reduction; application modernization can generate 70% lower translation costs, and operational improvements often drive 25% productivity increases. KPIs are established early to ensure clear visibility into technology impact.
We leverage AI-driven observability and predictive automation to maintain stability. Our Cloud-as-a-Service and Managed Infrastructure solutions utilize predictive scaling and self-healing capabilities to reduce downtime before it impacts the business. This proactive model allows us to maintain 99.9% uptime across managed workloads.
TP provides localized support with global expertise, backed by a large network of certified engineers and cloud specialists. With operations across dozens of countries, TP’s flexible, platform-agnostic delivery model enables seamless deployment across AWS, Microsoft, Google, ServiceNow, and other environments.
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