INSURANCE
Rising customer expectations across the insurance journey
From quote to claim, customers want digital speed with a human touch. Many insurers fall short. TP enables true insurance digital transformation—delivering seamless, empathetic, end-to-end experiences that build loyalty and drive growth.
Let’s tackle your biggest challenges, together.
We go beyond basic policyholder support. TP delivers licensed insurance experts, multilingual CX teams, and personalized omnichannel experiences that build trust—at every step, from quote to the insurance claims process. That’s why we’re trusted by top insurers worldwide.
Our AI doesn’t just accelerate workflows - it eliminates failure points across licensing, sales, servicing, claims, and fraud. With intelligent automation, accent softening tools, and AI copilots, we simplify the complex and empower your people to focus on what matters most with our artificial intelligence solutions.
Our One-Office model connects front, mid, and back-office operations through a single, scalable strategy. Backed by analytics, automation, and award-winning governance, we deliver measurable outcomes—faster, with fewer resources.
We don’t believe in one-size-fits-all solutions. Every insurer is different, which is why we listen first, and build around your unique goals. Let’s reinvent how insurance works, together.
Smarter insurance, end-to-end.
TP helps insurers grow with artificial intelligence solutions, human expertise, seamless CX, and unified operations. Delivering simpler, smarter, future-proof insurance services across Property and Casualty, Life, Group and Worksite Supplemental Benefits, Pension and Annuities, Accident and Health.
Smarter growth starts here. Drive new policy sales with AI-powered lead generation, lead qualification, personalized quotes, licensed sales representatives and seamless cross-sell and up-sell journeys.
Faster, smarter policy decisions. Simplify onboarding with automated KYC (Know Your Customer), AML (Anti-Money Laundering), visual and co-browsing document preparation, document verification, and intelligent underwriting for faster, more accurate policy approvals.
Streamlined policy management. Automate policy updates, billing, renewals, and compliance checks to improve efficiency, accuracy, and customer experience.
Faster, fairer, and predictable claims management. Reduce cycle times with AI-powered FNOL (First Notice of Loss) intake, fraud detection, intelligent case management, and automated settlements and subrogation.
Turn policyholders into advocates. Strengthen loyalty with AI-driven retention and renewal offers, personalized engagement, churn prediction, and digital-first customer advocacy programs.
Insurance trendz to watch in 2026 & beyond
In an industry where customer interactions are infrequent, every touchpoint becomes essential for building trust, speed, and empathy. This TrendzOwl executive overview provides insurance leaders with exclusive global and regional insights, highlighting three emerging trends: seamless omnichannel journeys, AI-enabled digitization that preserves human connection, and data-driven claims innovation, offering context that may encourage further exploration.
Increase your knowledge
TP recognized as a Leader in Everest Group CX Services in Insurance Operations
TP recognized as a Leader in Everest Group CX Services in Insurance Operations
TP was recognized as a Leader in the Everest Group 2025 CX Services in Insurance Operations PEAK Matrix® Assessment for its broad customer-facing insurance operations across claims, policyholder communication, subrogation, and sales enablement. This leadership position is reinforced by its proprietary tools, strong partner ecosystem, scalable delivery, advanced AI capabilities, and positive buyer feedback.
TP was recognized as a Leader in the Everest Group 2025 CX Services in Insurance Operations PEAK Matrix® Assessment for its broad customer-facing insurance operations across claims, policyholder communication, subrogation, and sales enablement. This leadership position is reinforced by its proprietary tools, strong partner ecosystem, scalable delivery, advanced AI capabilities, and positive buyer feedback.
Your partner for insurance transformation
Discover unique insights from TP’s decades of experience of helping insurers reduce complexity, harness innovation, and improve every stage of the customer journey.
Real results
Cutting claim times by 15% with automation
TP cut claims turnaround times by up to 15% for a global insurer using automation and process redesign across Europe. With automation, IVR upgrades, and smart integration, TP streamlined workflows for over 300 FTEs—boosting speed, accuracy, and compliance while improving customer satisfaction.
15%
29% more efficient after going digital
TP transformed operations for a leading life insurer in the Philippines and grew efficiency by 29%. TP deployed chatbots, video kiosks, and e-learning platforms, while improving agent tools and training. The result: better quality, stronger workforce management, and high-touch customer service.
29%
150% boost in insurance cross-sell conversions
TP’s predictive analytics gave a French insurer a 150% lift in cross-sell rates. By identifying high-potential prospects and reducing acquisition costs, the outbound sales channel became more targeted, efficient, and profitable.
150%
NPS up with predictive analytics
TP improved NPS for a major international insurer by 11 points through predicting customer dissatisfaction. TP used existing contract, claims, and interaction data to build a model that uncovered the root causes of poor experience—enabling fast action, smarter insights, and a more loyal customer base - showing how digital transformation and customer experience go hand in hand.
11
Conversion rates rise 14% with TP interact
A US-based life insurer increased conversions by 14% after using TP Interact speech analytics to determine top call drivers. By reducing short calls and refining handling strategies, the team improved both customer engagement and overall performance.
14%
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