Elli, the electric-mobility brand of Volkswagen Group, needed to expand its charging network across markets without compromising service quality. Limited availability of skilled field technicians made scaling traditional operations costly and inefficient.
By implementing TP Reach, Elli connected on-site technicians with remote experts through smart-glasses technology, enabling real-time collaboration, visual guidance, and instant feedback. This model unified people, technology, and expertise—delivering faster resolutions, consistent service quality, and significant cost savings across geographies.
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