Accelerating insurance business outcomes: TP recognized as a Leader in Everest Group PEAK Matrix®

The insurance industry is currently experiencing a period of significant evolution regarding customer experience standards. Rising policyholder expectations combined with continuous digital shifts necessitate a focus on cost-efficient engagement models. Companies are prioritizing the adoption of digital self-service platforms and cloud-based systems, and the integration of AI-augmented agent support is helping to create a foundation for omnichannel journeys.

Professional service providers have emerged as vital partners in riding the wave of the industry’s significant transformation. According to Everest Group’s assessment, these partners have the capabilities to leverage generative AI for the improvement of outcomes, and also have the means to utilize cloud modernization to enhance service delivery. The use of outcome-based models helps align financial rewards with tangible metrics such as customer satisfaction and cycle time.

We continue to strengthen our position as a trusted partner, service provider, and leader in a highly competitive insurance industry. This year, TP is recognized as a Leader in Everest Group Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025.

“TP’s insurance portfolio has expanded through the Majorel acquisition, increasing its presence in Continental Europe and strengthening its relationships with global multi-line carriers. TP has also made significant investments in AI to enhance real-time agent assistance and omnichannel engagement, and its partnership with Ema leverages agentic AI to transform the claims experience,” says Dinesh Udawat, Practice Director, Everest Group.

TP’s capabilities and key strengths in the insurance sector

TP has secured its position as a Leader in the PEAK Matrix® for insurance operations through strong and consistent performances across the globe. Everest Group listed TP’s key strengths:

• TP manages a wide array of customer-facing insurance operations, including claims intake, policyholder communication, subrogation, and sales enablement, with deep experience across both P&C and L&A insurance sectors.
  
  
• The strategic acquisition of Majorel has significantly strengthened its insurance portfolio by enhancing its presence in Continental Europe and deepening relationships with global multi-line carriers.
  
  
• Advanced tools like TP Interact and TP Enliven to provide real-time agent assistance and support seamless omnichannel customer engagement throughout complex insurance workflows.
  
  
• Through collaborations with technology innovators such as Ema, Sanas, and Parloa, TP enables modular AI, sophisticated omnichannel orchestration, and continuous customer experience innovation.
  
  
• Clients consistently highlight the company's effective communication and operational flexibility, which includes a proven ability to scale licensed resources to meet dynamic business demands.

Achieving long-term growth through partnership

TP offers the strategic vision required to navigate the modern insurance landscape. Our recognition from Everest Group serves as a testament to a consistent track record of driving success for global insurance brands, providing a valuable framework that business leaders can leverage to refine their own sourcing and transformation strategies.

Congratulations to our teams and together, we are #ProudtobeTP!

Learn more about how our solutions can help your business achieve significant business improvement in the insurance industry. 

Disclaimer

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking.