Published by Frost & Sullivan, the Best Practices Recognition Report: Company of the Year – Asia-Pacific Customer Experience Management Services Industry (2025) recognizes TP as the standout leader setting new standards for customer experience (CX) excellence across the region.
Drawing on Frost & Sullivan’s Best Practices Criteria for World-class Performance, the report honors TP for its Visionary Innovation & Performance and Customer Impact—acknowledging the company’s ability to blend advanced technology, data-driven insight, and human empathy to deliver measurable business outcomes.
Why the Report Matters
Frost & Sullivan’s Best Practices Recognition Report goes beyond traditional market research. It benchmarks and celebrates the company demonstrating:
- Visionary Innovation & Performance: using megatrends and advanced technologies to deliver transformative outcomes.
- Customer Impact: ensuring superior value, seamless service, and measurable business results.
TP’s recognition as the 2025 Asia-Pacific Company of the Year reflects its leadership in innovation, scale, and ability to create meaningful connections that strengthen both client outcomes and customer satisfaction.
What you’ll gain from the report:
Explore how Frost & Sullivan evaluates innovation, strategy, and execution to identify best-in-class CX providers.
Analyze the drivers behind Asia-Pacific’s $48.78 billion CX market, including AI integration and regional adoption patterns.
Learn how TP outperformed peers on growth, innovation scalability, and operational excellence.
Use Frost & Sullivan’s Best Practices Criteria for World-class Performance as a framework to enhance your own CX transformation.
