TP.ai FAB is our foundational AI backbone, an orchestration platform, built to integrate agentic AI, expert talent, and intelligent tools into vertical-specific solutions that deliver real business results. Modular, secure, and adaptable by design, TP.ai FAB supports end-to-end service delivery with the flexibility to evolve. At TP, we are not simply implementing AI; we are orchestrating intelligence. Because real transformation requires more than technology alone, it takes the synergy of advanced AI, skilled people, operational excellence, and deep industry insight. Whether through fully automated, hybrid, or human-led models, TP.ai FAB accelerates AI adoption and enables smarter, more adaptive operations at scale.
Find out how TP.ai FAB transforms intelligence into outcomes.
Transforming Sales with AI & Analytics
AI-powered insights helped a global food & beverage leader modernize sales and deepen customer loyalty.
Business success isn’t driven by a single factor.
It takes the right combination of people, process, and technology, all orchestrated with intelligence. Built on the foundation of hundreds of AI projects, TP.ai FAB reflects our deep know-how across industries, combining proprietary tools and best-in-class partner solutions within a powerful ecosystem.
Business success isn’t driven by a single factor.
It takes the right combination of people, process, and technology, all orchestrated with intelligence. Built on the foundation of hundreds of AI projects, TP.ai FAB reflects our deep know-how across industries, combining proprietary tools and best-in-class partner solutions within a powerful ecosystem.
With over 1,500 clients across verticals, we’ve turned complexity into clarity, and strategy into measurable outcomes
The AI customer experience collaboration model is flexible, intelligent, and outcome-oriented.
Human Force
The human leads, while AI works in the background with structured, labeled, and curated data to ensure consistency and quick access to information in AI customer experience solutions.
Hybrid Force
Human and AI work side by side, each focusing on what it does best — people handle nuance and interaction, while AI manages tasks that require speed, automation, or real-time data.
Autonomous Force
Best suited for back-office and repetitive flows, this model delivers scalable AI customer experience solutions in high-volume operations.
Empowers TP experts with live guidance, smart knowledge access, and adaptive workflows.
Delivers personalized, intelligent, and real-time engagement across voice and digital channels, including language and accent translation and agentic conversations.
Performs fully or semi-autonomous task execution — before, during, and after interactions — enabling scalable CX infrastructure and back office.
Foundation that powers all solutions with high-quality, compliant, multilingual, and context-aware data.
TP’s AI enables experts to focus on complex, emotional, and critical customer needs, while agentic AI dynamically manages routine, transactional tasks. When judgment or empathy is required, AI seamlessly escalates to human experts. Human-in-the-loop processes ensure experts retain responsibility for decisions, supported by AI that prepares and delivers the information needed for better, faster service.
TP’s AI enables experts to focus on complex, emotional, and critical customer needs, while agentic AI dynamically manages routine, transactional tasks. When judgment or empathy is required, AI seamlessly escalates to human experts. Human-in-the-loop processes ensure experts retain responsibility for decisions, supported by AI that prepares and delivers the information needed for better, faster service.
AI Strategic Partners
Agentic AI and real-time accent translation improve global support with clarity, scale, and natural customer interactions.
Agentic AI for CX and back-office efficiency
Businesses can reduce manual effort and free live teams to focus on high-value tasks with end-to-end workflow automation. This scalable platform is built to enhance operational performance across finance, HR, legal, sales, and more.
Automates multi-step processes.
Continuously improves with real-time learning from workflows.
Reduces operational costs and accelerates time-to-value.
Integrates with enterprise systems and scales securely.
Dedicated AI agents for each customer
Now, businesses can deliver always-on voice support through AI agents connected to enterprise systems, customer data, and fluent in 130+ languages, enabling seamless conversations across voice and messaging channels.
Real-time accent translation with AI
Clients can unlock new value from offshore operations with real-time accent translation to improve clarity, boost customer satisfaction, and scale easily.
Trailblazer Enterprise Recognized for AI-Led Disruption and Industry Impact ET Now TechNext Summit & Awards 2nd Edition
Best Use of Technology in Customer ServiceStevie Awards for Sales Customer Service
Innovation in Technology
E-commerce Technology TITAN Innovation Awards
Innovation - Product Big Innovation Awards
Outstanding AI Innovation for Customer Excellence Globee® Awards for Customer Excellence
AI Power Box Consumidor Moderno
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