2025 Capital Markets Day

Daniel Julien founded TP in 1978 at the age of 25, after graduating from the University of Paris-Nanterre, where he majored in Economics. Starting with just 10 telephone lines in an office in Paris, he succeeded in growing TP to the number one position in the French market in 1985 and then number one in the European market in 1995, eventually achieving number one worldwide. Daniel Julien currently serves as Chief Executive Officer of TP.

Thomas Mackenbrock, 48, currently serves as Group Deputy CEO of TP. Before this, he was the CEO of Majorel Group, where he led the company from its inception until its IPO on the Euronext Amsterdam in 2021 and its acquisition by TP at the end of 2023. Prior to Majorel, Thomas spent over 12 years at Bertelsmann, a global leader in media and services, where he held various senior leadership roles. He began his career at McKinsey & Company in 2000, with a focus on servicing clients in the telecom and high-tech sectors.

Luciana Cemerka is TP’s Chief Marketing Officer and has delivered bold and innovative marketing campaigns for TP worldwide. With a career developed by working in multinational companies such as Microsoft and Telefonica, as well as possessing international working experience, Luciana brings to TP her passionate view and vast knowledge in implementing a 360-degree marketing approach. She is always motivated to achieve more and is willing to make a difference. Luciana is also a Guest Professor in an online digital marketing course offered by one of the most renowned universities in São Paulo, Brazil.

Miranda Collard is the Chief Executive Officer for the Americas and has been with TP for 32 years. She has a deep understanding of the BPO industry across multiple organizations. She has held roles with oversight of the Global Client Officer function and operational delivery, as well as various support departments at TP, and has experience across a broad spectrum of industry verticals. In serving TP clients in an end-to-end delivery across the global TP footprint, Miranda is responsible for the day-to-day leadership, strategic direction, and business transformation efforts across the Americas teams.

Agustin Grisanti is TP’s CEO for EMEA and APAC. He previously served as the Group Global Chief Operating Officer and as President for Ibero-LATAM. Before joining TP in 2014, Agustin worked for Hermes Management Consulting and Andersen Consulting (Accenture). He holds a degree in Economics from the Catholic University of Argentina and an MBA from The Wharton School, University of Pennsylvania.

Teri O’Brien is TP’s Group Chief Legal and Compliance Officer. She has over 23 years of experience in mergers and acquisitions, capital markets transactions, commercial transactions, and corporate governance and compliance matters. Before joining TP, Teri was a partner at Latham & Watkins, LLP, an international law firm with offices throughout the world.

An industrial engineer with a master’s degree in Marketing, Juan Carlos has worked in the BPO industry for the last 22 years. He joined TP in March 2016 as the Chief Executive Officer for the Colombia, Guyana, and Peru (CGP) region, leading his team to achieve outstanding results, including driving the region’s commercial boost and business model transformation. In January 2020, Juan Carlos was named President for the LATAM region. With a deep understanding of the BPO industry in multiple verticals and geographies, he is also responsible for leading the region’s long-term strategy, day-to-day decisions, and operational direction.