In recent years, retail and E-commerce have increased significantly due to lockdowns around the world. Unprecedented growth occurred, thanks to the implementation of new technologies and the hybridization of marketplaces, in which businesses go from the local to the global and vice-versa. As a result of new technologies, platforms, and disruptions, the buyers’ behavior has significantly changed, making customer experience (CX) non-negotiable. With the technological boom, retailers must have a balanced high-tech and high-touch approach to creating an interaction where effort in interactions is reduced. The result is higher customer satisfaction (C-SAT) and brand loyalty for better overall customer lifetime value.
How can TP help and make a difference?
As experts across the entire customer lifecycle and process optimization pioneers, Teleperformance has the proven experience needed in retail and E-commerce to guide clients through all the phases of business transformation from strategy through implementation and optimization.
allows users to contact us through their preferred channel
in back-office procedures or order handling to increase accuracy and reduce manual work
for simple and fast responses and automatic alerts
to provide more accurate and engaging technical support
to improve upselling and cross-selling by understanding the customer through data
to increase the use of digital channels and reduce call volumes
to improve training and speed agent proficiency
Contact us!
Through TP digital innovations, peak management for retailers is the perfect opportunity to obtain and retain new customers thanks to solutions that provide a great CX.
