Quickly activate and scale skilled teams with video CX solutions
Quickly implement great sales, service, and other capabilities, or expand existing teams with highly skilled and experienced sales specialists. Because hiring the right talent is critical, we have developed a proprietary OnTarget recruiting methodology for hiring the best candidates using a statistical model. This allows us to determine key candidate qualifiers and calculate sales potential for each applicant.
Optimizing care and remote support with TP Live Video CX
The right level of support when it's needed most - TP Live delivers enhanced care at the right time.
Specialized citizen care
A government-managed Telecommunications Regulatory Authority implemented live video services through chat to empower the hearing impaired, a previously unsupported customer segment.
Discover how video can transform your business
This expert white paper explores how video solutions are reshaping customer experience by building trust, showing empathy, and strengthening long-lasting relationships. Learn how video improves efficiency, cuts costs, and meets Gen Z’s demand for real-time engagement, creating more authentic connections.
More effective IT support with live video assistance
After moving more than 250,000 employees to a work-at-home model during the global crisis, we implemented TP Visual Assistance within our own help desk. The results were remarkable.
TP Live video CX offers a variety of support options
One-to-one support
Sales, IT, and patient support
One-to-few
Generic product demos, Q&A sessions, and group presentations
One-to-many
Livestream broadcasts and product or service announcements
Video CX FAQs
Video CX uses real-time video interactions to enhance communication, build trust, and resolve customer issues faster and more effectively.
Remote video support enables TP’s experts to guide customers visually, improving first-contact resolution and reducing time to solve complex issues.
Video CX solutions increase customer satisfaction, strengthen relationships, and provide scalable support across industries like healthcare, retail and e-commerce, and technology.
It complements existing support channels by enabling real-time video guidance, offering seamless escalation from chat or voice to video.
Yes, TP video CX solutions are designed to scale worldwide, adapting to different industries and customer needs while maintaining high quality.
AI improves video CX through automation, analytics, and personalization. Explore more of TP’s AI solutions.
Increase your knowledge
Ready to visualize how TP Live can elevate engagement?
