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Infrastructure Systems Engineer

Key Responsibilities:

Manage the incoming requests and queries to the team, support operational IT systems and processes, help implement new and decommission old solutions

Service BAU requests from ticket system to ensure a monthly 95% SLA target
Monitoring systems uptime, performance and security, e.g. with Solarwinds and Splunk
Help setup new campaigns and remove ones that have left, including web-filtering
Provide 3rd Line testing and support for relevant IT systems infrastructure
Assist in the migration from, consolidation of and/or decommission of legacy systems
Keeping documentation of System builds and configuration up-to-date
Shift pattern is likely, pending client requirements, e.g. late evening
Out of hours work is expected, on-call support may be required

Qualifications:

Required IT Skills:

Service Desk ticket management & ITIL processes (incident, change, problem, config)
Experience with Windows Domain Services – AD Services, DHCP, DNS
Knowledge of Windows Server 2012 - 2019 administration and support
Knowledge of Web Filtering solutions – zScaler preferred
Knowledge of System Monitoring and centralised logging, e.g. Solarwinds & Splunk
Knowledge of MECM, WSUS or software deployment system
Knowledge and experience of Role Based Access
Good understanding of Thin Client Technologies including Citrix
Good understanding of Azure and Cloud
Knowledge of backup solutions
Knowledge of patching and upgrade processes
Computer related degree desirable

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