Key Responsibilities:

• Identifying test objectives from the requirement and design specifications.
• Designing and maintaining technical test scenarios for manual and/or automated execution.
• Create specifications for test data and test environments.
• Execute manual and/or automated test scenarios.
• Validate feature, functionality, logics, user experience and other operational aspects of the solutions developed.
• Producing test reports, documenting the results of the test scenarios.
• Accurately identify and communicate defects and systems enhancements to the development teams utilizing defect tracking system.
• Communicating with the Test Lead at all times to inform them of the progress / problems being encountered in the testing of any solution.
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.
• Carrying out client facing meetings / workshops

Qualifications & Experience:

• Minimum 4 years of work experience in Software Quality Assurance and Automation testing
• Minimum of 2 years of experience working on NICE products, CXOne and solutions suite.
• Excellent written and verbal communication skills (English)
• Attention to detail with methodical problem-solving approach.
• Solid understanding of the SDLC and STLC
• Excellent understanding of software testing techniques.
• Experience in understanding/creating technical test plans and test specifications.
• Prior testing experience in IVR/VXML environment.
• Ability to identify, isolate and document system deficiencies in a clear and concise manner.
• Preferred test engineering certificates (ISTQB, ISEB)
• Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.
• Experience in testing mobility products (IOS/Android), SOAP UI, REST API is a plus
• Experience of automation tool (Selenium, RPA) is a plus
• Strong understanding and experience designing complex call flows involving ACD, Admin, IVR, CTI skills-based routing, and CTI integrations.
• Experience of Telephony integration using Channel Integration framework (CIF)
• Good to have:
  • Experience working within Microsoft Azure environments, understanding of cloud concepts.
  • Prior experience on Analytics
  • Any experience/exposure to testing reports, BI/DW software, ETL
  • Cloud native testing – using tools like Docker, Kubernetes
  • CI/CD experience
  • API testing knowledge