Advanced Tech, Innovation, and AI

The Open University: A fully embedded solution to address peak sourcing demand

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The Open University, the largest academic institution in the United Kingdom and a pioneer in globally accessible education, must increase the capacity of its frontline teams during operational peaks in the summer to meet new contact demands. To achieve this, it partnered with TP for its targeted expertise in robust staffing strategies.

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The Open University: A fully embedded solution to address peak sourcing demand

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In this case study, gain insights on:

Successful recruiting during peak season

Keeping staff engaged throughout the onboarding period

Embedding experienced outsource partners into the operational teams