Digital Business Transformation

The Rise of Video for Customer Acquisition and Support

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With the dramatic increase in video adoption in recent years to enable everything from e-learning to sales and premium customer support, demand is on the rise. In parallel, companies who implement video-enabled support channels are reaping the benefits. Video offers a more personalized means for face-to-face customer engagement without the hefty travel costs. It has also proven effective in strengthening customer satisfaction, resulting in longer-term loyalty and retention.

The Rise of Video for Customer Acquisition and Support

Download the white paper

Read this paper to learn more about:

Why companies are increasing budgets for human engagement channels like video

How video can help increase sales conversions and decrease the need for in-person service calls

Where to incorporate video into the pre-and-post sales journey

How video-accessible agents can alleviate in-person support bottlenecks

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