Samsung: Ensuring ongoing agility with a cloud-based platform

To keep pace with the current customer demands and new technologies, Samsung in Benelux (Belgium, the Netherlands, and Luxembourg) recognized the need to modernize its CX information technology platform. The pre-existing platform relied on various point solutions and was deficient in providing effortless experiences for customers and employees alike. So, they chose to transition from a hardware-based, on-premises solution to a more agile, cloud-based model designed to easily adapt to future needs.