TP achieves Frost & Sullivan 2026 LATAM Competitive Strategy Leadership Recognition for customer experience management

Colombia, September 21, 2026 – TP (formerly Teleperformance), a global leader in digital business services, today announced it was awarded the Frost & Sullivan 2026 LATAM Competitive Strategy Leadership Recognition, which recognizes the company’s leadership in customer experience management across Latin America.

The recognition highlights organizations that lead the industry in leveraging competitive intelligence and market positioning to anticipate market needs, execute differentiated growth strategies. TP’s differentiated approach brings together market intelligence, strategic execution, and innovation to help clients navigate complexity, accelerate transformation, and create lasting business value across Latin America. 

As organizations across Latin America accelerate their digital transformation journeys, they increasingly seek partners capable of combining advanced technology, operational excellence, and deep regional expertise. TP has continued to strengthen its leadership by helping organizations transform customer experience, optimize operations, and unlock new growth opportunities through AI-powered solutions delivered with human expertise.

The recognition reflects TP's differentiated approach to serving clients across Latin America through:

• A comprehensive portfolio of AI-enabled digital business services that combines advanced technology with human empathy;
• Deep regional expertise supported by multilingual operations and local market knowledge across Latin America;
• A strong track record of helping clients accelerate growth, improve customer experience, optimize costs, and drive digital transformation; and
• Continued investment in innovation, strategic partnerships, and AI capabilities that enable organizations to adapt quickly to evolving customer expectations. 

“This recognition reinforces our commitment to helping organizations across Latin America grow with confidence by combining innovation, strategic insight, and operational excellence,” said Andrés Bernal, LATAM-President at TP. “Our focus has always been to create long-term value for our clients by understanding their business challenges, anticipating market shifts, and delivering solutions that drive measurable outcomes.”

In recognizing TP, Frost & Sullivan noted TP’s ability to distinguish itself by align competitive strategy with execution to help enable organizations to strengthen market positioning while continuously enhancing customer experience and business performance. The firm also recognized TP's continued investment in AI-enabled solutions, talent development, and customer-centric innovation as key differentiators supporting sustainable growth across the region.

The recognition further reflects TP's broader strategy of combining global capabilities with strong local execution to support organizations across industries as they navigate increasingly competitive and digitally driven markets. 

“We are honored to receive this recognition from Frost & Sullivan,” added Andrés Bernal. “It validates the strength of our strategy and, most importantly, the trust our clients place in us every day. We remain committed to helping organizations across Latin America transform customer experience, accelerate growth, and create lasting competitive advantage.”

Each year, Frost & Sullivan's Competitive Strategy Leadership Recognition honors organizations that demonstrate outstanding strategy innovation and execution, successfully leveraging competitive intelligence and market positioning to achieve sustainable growth, strengthen customer relationships, and create measurable business value within their industries.

About TP in Colombia

TP in Colombia is part of the TP Group, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

For more information: www.tp.com.