TP recognized as a Leader in the 2026 ISG Provider Lens® Amazon Connect Ecosystem Study

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The Amazon Connect partner ecosystem is a strategic foundation for enterprises looking to transform, modernize and improve efficiency their customer engagement with AI, analytics, automation, omnichannel and CCaaS in a unified operating environment.

As one of the premier partners TP has been recognized as a Leader in the Global 2026 ISG Provider Lens® Amazon Connect Ecosystem study, reinforcing its position as a digital business services partner.

In its research, ISG conducted a detailed ranking study and distinguishes Leaders through their comprehensive portfolios, strong market presence, and competitive stability. TP’s recognition reflects its capabilities in helping organizations build smarter, more responsive, and more effective customer experiences.

ISG identified key strengths for TP across four areas:

  • Intelligent experience platforms

  • Intelligent CX operations and workforce optimization

  • Responsible AI, security, and governance

  • Data-driven journeys and self-service optimization


By combining Amazon Connect with GenAI capabilities, multilingual expertise, intelligent automation, and real-time insights, TP helps enterprises enhance service quality and continuously improve the customer experience.

Download the 2026 ISG Amazon Connect Ecosystem Report to explore market benchmarks, gain insights into leading providers, and discover why TP has been recognized as an industry Leader.

"This recognition is a testament to the teams bringing together TP’s technology, AI and customer experience capabilities to help clients modernize at scale. Our approach goes beyond implementing a cloud contact center platform. We combine Amazon Connect with AI, automation, analytics and TP’s deep operational expertise to help clients create more intelligent customer journeys, empower their people and deliver measurable business outcomes."
Siva Pothi
COO, TP Global Tech Services and CIO, TP in North America
TP Recognized as a Leader in the 2026 ISG Provider Lens® Amazon Connect Ecosystem Study.
TP Recognized as a Leader in the 2026 ISG Provider Lens® Amazon Connect Ecosystem Study.

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