Business and Marketing Intelligence

Samsung: Partnering to Create an Intelligent and Efficient Customer Service Operation

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In the Netherlands, and surrounding countries, Samsung and Teleperformance have established a partnership based on trust and innovation. An inherent part of the shared culture, this integrated team constantly seeks new ways to optimize agent performance, implement process improvements, and create operational efficiencies.

Samsung: Partnering to Create an Intelligent and Efficient Customer Service Operation

Download the white paper

Our FREE White paper will tell you about:

A.I. and automation to deliver 24/7 customer support

Advanced analytics that generated an ROI of 100%

A robust and comprehensive work-from-home model

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