TP positioned as a Leader in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2026

TP has been positioned as a Leader in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2026¹. The assessment evaluates 27 trust and safety providers on market impact and vision and capability, placing TP among the Leaders that combine broad coverage of the trust and safety value chain with scaled delivery, specialist talent, and capabilities across content moderation, platform safety, AI support, policy, and quality assurance.

The positioning reflects TP's proven ability to operate at the scale and complexity that enterprise trust and safety programs now demand, and it reinforces TP's standing as an innovation leader in a market where differentiation rests on technology and specialist human judgment.

A market moving beyond traditional moderation

The trust and safety market continued to evolve in 2025, driven by the growing adoption of generative AI and agentic AI, rising volumes of AI-generated content, sophisticated scams, and heightened regulatory scrutiny. Enterprise requirements are expanding beyond traditional content moderation toward AI safety, platform integrity, and regulatory compliance, with demand shifting to specialized services such as AI model evaluation, red teaming, and child safety.

Growth in outsourced moderation spend is moderating as AI model accuracy improves and automation increases, even as the overall trust and safety outsourcing market grew by 3% to 8% in 2025-26 to reach US$9.25 billion to US$10.25 billion². Enterprise buyers now evaluate providers as integrated risk and safety partners, with domain expertise, quality, and flexible delivery carrying the most weight in provider selection.

Scaled operations paired with specialist human judgment

TP provides comprehensive support across the trust and safety value chain, serving clients in all major industries, and expanded its industry presence in 2025 to cater to enterprises in e-commerce, gaming, and legal betting. The acquisition of Agents Only adds an AI-enabled crowdsourced workforce for scalable moderation, annotation, labeling, and review, while expert teams are retained for high-criticality work that demands deeper expertise and governance.

TP's AI support portfolio spans data collection and annotation, supervised fine-tuning, model alignment, safety evaluation, and red teaming, with initial strides in physical AI safety for robotics and autonomous vehicles. Its workforce has expanded through specialist talent, including domain experts, deep learning and prompt engineers, complex annotation experts, and use case-specific specialists.

Operational strengths that made the difference

Everest Group's assessment highlights the capabilities that set TP apart within a field of 27 providers:

• Comprehensive coverage across the trust and safety value chain, from content moderation and platform safety to AI support, policy, and quality assurance, delivered for clients across all major industries.

• A blended workforce model that pairs an AI-powered crowdsourced operation for scalable annotation and review with retained expert teams for sensitive, high-complexity work.

• AI support services spanning data life cycle operations, safety evaluation, red teaming, model alignment, and supervised fine-tuning.

• Specialized quality assurance through expert review, LLM red-teaming, automated QA, AI-emulated sampling, and AI-powered QAaaS.

For enterprise buyers, that combination of scale, specialist talent, and technology-enabled quality assurance translates into accurate, policy-aligned outcomes across complex and evolving workflows.

What this means for the future

TP continues to invest in the capabilities that enterprise trust and safety programs need next, from AI governance and model assurance to continuous risk intelligence and physical AI safety. The priority is to blend advanced technology with human empathy, so that automated detection and expert review reinforce each other across the safety workflow.

Trust and safety is now a growth enabler for global brands, protecting users and preserving confidence in digital platforms at scale. Explore TP's trust and safety services and TP.ai Dataservices, or contact our team to discuss your platform's safety roadmap.

Disclaimer

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis.  All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking.  To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

Sources:

1)  Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2026
2) Trust and Safety (T&S) Services PEAK Matrix® Assessment 2026: overall trust and safety outsourcing market grew by 3% to 8% in 2025-26 to reach US$9.25 billion to US$10.25 billion