The healthcare Customer Experience Management (CXM) market is under increasing pressure to deliver seamless, patient-centric experiences while navigating fragmented systems, regulatory complexity, and rising consumer expectations.
Everest Group's Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026 report explores how leading healthcare CXM providers are helping payers/providers modernize ops through digital innovation, automation, analytics, and specialized healthcare expertise to create better member and patient journeys.
TP is a Leader in this report, which evaluates 24 healthcare CXM providers.
Why? Everest Group recognized TP for its healthcare CXM leadership, highlighting:
- Agile delivery and operational flexibility;
- A global footprint that helps clients optimize compliance, talent, and costs;
- Agentic AI that accelerates automation and consistency across critical healthcare workflows.
Download the report to gain valuable insights into the evolving CXM landscape and the capabilities that earned TP recognition as a Leader.
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
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