The US healthcare Customer Experience Management (CXM) market is under increasing pressure to deliver seamless, patient-centric experiences while navigating fragmented systems, regulatory complexity, and rising consumer expectations.
Everest Group’s Healthcare Customer Experience Management Intelligent Operations PEAK Matrix® Assessment 2026 report explores how leading healthcare CXM providers are helping payers and providers modernize operations through digital innovation, automation, analytics, and specialized healthcare expertise to create more connected, efficient, and compliant member and patient journeys. It presents an assessment of 24 healthcare customer experience management providers.
Download the report to gain valuable insights into the evolving CXM landscape and discover how leading providers are leveraging technology, operational scale, and healthcare expertise to support transformation and growth.
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Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
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